Have you ever been charged mandatory resort fees that were not adequately disclosed? Haeggquist & Eck, LLP is investigating possible claims against major hotel and resort chains for charging undisclosed and mandatory resort fees of $25 or more per day. These hotel fees are most prevalent in Hawaii, California, Las Vegas, Nevada and Orlando, Florida.

These mandatory resort fees are not included in the advertised rate for a hotel room, but are disclosed and charged when a consumer checks in or out of the hotel. The resort fees are often charged for daily amenities such as fitness center, newspaper, bottled water or WiFi, frustrating many guests because they are charged for the amenities whether they choose to use them or not.

Hotels often hide the resort fees by advertising low room rates, and do not include the resort fees in the reservation total. Hotel guests often discover the resort charges when they check out and their bill is much higher than expected.

Undisclosed resort fees are such a pervasive problem that the Federal Trade Commission (FTC) sent out a letter to 22 hotel companies, warning that their online reservation sites “may violate the law by providing a deceptively low estimate of what consumers can expect to pay for their hotel rooms.”

Some of the hotel chains being investigated for this potentially illegal practice include, but are not limited to:

  • Hilton
  • Hyatt
  • Holiday Inn
  • IHG (InterContinental Hotels Group)
  • Marriott
  • Sheraton
  • Westin
  • Wyndham
  • W Hotels

Join a Resort Fee Class Action Lawsuit
If you or someone you know was charged a mandatory hotel resort fee that was not disclosed until after the hotel was booked, or not until check-out, you may be eligible to participate in a free class action lawsuit. If you wish to discuss this investigation, or have questions about this notice or your legal rights, please contact attorney Amber L. Eck at 619-342-8000, or by email at ambere@zhlaw.com.